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DRC INSIGHT Central Office Services (COS) Installation and Troubleshooting SOPe

DRC INSIGHT - COS Troubleshooting SOP

Purpose: Resolve the most common Linux COS installation, service, and Chromebook issues.

Issue 1 - Installer Fails or Stops Early

Symptoms:

  • No usable COS services
  • Installer exits quickly
  • Lock file or temp errors

Fix:

sudo chmod 1777 /tmp
sudo rm -rf /opt/CentralOffice
sudo rm -f /tmp/coinstaller*.lock
sudo ./silent-linux.sh

Issue 2 - Only Proxy Runs

Symptoms:

  • forever list shows only proxy
  • relay and contenthosting do not stay running

Likely Cause:

  • Registration not completed
  • Configuration not generated correctly

Fix:

  • Complete the setup URL from installation
  • Restart COS services

Issue 3 - Relay Heartbeat Error

Error:

CO API - Heartbeat returned undefined

Likely Cause:

  • Registration incomplete
  • DRC API not reachable
  • Upstream filtering or SSL inspection interfering

Fix:

  • Complete registration
  • Verify internet connectivity
  • Allow required DRC URLs and ports

Issue 4 - Services Show "active (exited)"

This can be normal. COS uses forever to launch Node services in the background, so the systemd wrapper may show as exited while the Node processes continue running.

Use this command as the truth source:

sudo /opt/CentralOffice/node \
/opt/CentralOffice/setup/node_modules/forever/bin/forever -p /opt/CentralOffice list

Issue 5 - Chromebooks Cannot Connect

Check:

  • ORG Unit ID entered correctly
  • Chromebook can reach COS network path
  • Display size is 100%
  • Keyboard is US English
  • Portal configuration is green

Issue 6 - Content Does Not Download

Check:

  • Content Management enabled
  • Content Hosting enabled
  • Shared Content OFF for single server
  • Correct test programs selected

Useful Commands

# Check runtime services
sudo /opt/CentralOffice/node \
/opt/CentralOffice/setup/node_modules/forever/bin/forever -p /opt/CentralOffice list

# Check ports
sudo ss -tulnp | grep node

# Check content directory
ls -lah /opt/CentralOffice/content_fs

# Follow content hosting logs
sudo journalctl -u centralofficecontenthosting -f

# Follow relay logs
sudo journalctl -u centralofficerelay -f

Support Contacts

  • DRC PA Customer Service: (800) 451-7849
  • DRC Status Page: https://status.drcedirect.com/PA

End of Troubleshooting SOP

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